Privacy Policy
This privacy policy explains how Clover Wellness Birmingham collects, uses and protects your personal data when you use this website, get in touch or book a visit. If you have any questions about it, please contact us.
Clover Wellness Birmingham, part of Clover Spa & Hotel, 759 Chester Road, Birmingham B24 0BY, is committed to supporting the best standards of practice in all its activities in relation to privacy and security. Visitors to this site can be assured that the protection of privacy and confidentiality are given the highest priority. The purpose of this Policy is to help you understand how we collect, use and protect your information when you visit our website.
Information Collected and its Use
Clover Wellness does not collect any personally identifying information from visitors to its website other than information that is knowingly and voluntarily given.
Personally identifying information (such as name, email address and phone number) may be collected when you fill out the contact form, use the live chat, or book a free tour or spa visit. We may use such information to notify you by email, telephone, or post about Clover Wellness and Clover Spa & Hotel’s services and products and to respond to any enquiries. Whilst you are using this website we may use cookies and collect other non-personally identifying information (such as IP addresses) regarding your browsing activity. This information is used for internal purposes only to assist us in evaluating, developing and improving this website. For more information on cookies please see below.
Cookies
Cookies are small pieces of information that are transferred to your computer’s hard drive so that a website can remember who you are. Cookies record information about your online preferences.
Two types of cookies may be used on this site: ‘session cookies’ and ‘persistent cookies’. Session cookies are temporary cookies that remain in your browser until you have exited the website. Persistent cookies will remain in your browser for a longer period of time.
We use cookies to gather information about how users travel through the website (for example Google Analytics), to measure our advertising (for example the Meta Pixel), to help us remember your preferences and to ease your use of the website’s features. You can review and change your cookie choices at any time using the cookie settings button on this site.
You also have the ability to accept or decline cookies by modifying the settings in your browser. You can find out more about cookies and how to disable them in your browser settings at www.allaboutcookies.org.
Refusing the cookies may impair your experience of using this site.
Non-disclosure to Third Parties
Clover Wellness does not sell or supply your information to third parties for their own use, but may use data for marketing and other purposes which will be described at the electronic or physical point of collection, at which point you will be provided with the option to opt out. You can at any time change your option and opt out of receiving information from Clover Wellness by sending an email to tim@cloverspa.co.uk.
To run this website we use a small number of trusted service providers who process information on our behalf: our customer management, booking, contact form and live chat system (automagical CRM, powered by LeadConnector); Google Analytics and Google Tag Manager (website statistics); the Meta Pixel (measuring our advertising); and Trustindex (showing our Google reviews). They may only use your information to provide their service to us.
Storage
Wherever you provide personal information it will be treated, held and used in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Any information provided or collected will be stored securely and made available only for restricted and authorised use within Clover Wellness and Clover Spa & Hotel. Industry standard technologies and methodologies such as firewall protection are employed to ensure that your personal information is protected against unauthorised access or use. Data is periodically cleansed by deletion or checking current values with you.
Access to Information
You have a right to know what personal information we hold. If you have any queries or wish the information to be corrected or removed please contact tim@cloverspa.co.uk. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Links
This website may contain links to other third party websites. These third party websites are not owned or controlled by us and we accept no responsibility for their content, their privacy policies or how they treat information obtained from their users.
General information about this privacy policy
By your use of the website and its services you are agreeing to the terms of this Policy. We may amend or revise this Policy at any time without notice. Your continued use of this website following any changes signifies that you agree to be bound by such changes. Frequent review of this Policy is therefore recommended.